These booking conditions will form part of your holiday contract with us, Travel a la
carte - please read them carefully.
The person who signs our booking form accepts these booking conditions on behalf of all
members of his/her party and also accepts full responsibility for all payments due to us
in relation to the holiday booked.
Your contract with us is made subject to English law and to the jurisdiction of the
2. Making a Booking
To book, please telephone us or complete the
Availability Request Form to check availability and then
send us a completed, signed booking form, together with a deposit of 30% of the villa
rental for the period of the booking and, if applicable, the relevant non-refundable
insurance premium. (Please note that if you decline the insurance we offer we will ask you
to complete a questionnaire concerning your own cover. If we do not deem it of at least an
equivalent standard, we may decline to accept your booking). Booking requests made less
than eight weeks before departure should be accompanied by the full holiday price.
Once we have received your booking form and deposit/full payment, we will issue a
confirmation invoice and it is at this stage that the contract between us is made. If we
are unable to accept your booking we shall return your deposit within 28 days. Please
check our confirmation invoice carefully to ensure it reflects all the details you have
The balance of the holiday price is due eight weeks prior to departure - if it is not
received when due, we will regard your booking as cancelled and you will be liable for the
cancellation charges shown in paragraph 4 below. If you book through a travel agent, any
monies you pay him will be held on our behalf until such time as he pays them across to
Payment of your balance by credit card will incur a 1% service charge.
3. Your Holiday Price
The prices on this website are calculated at the exchange rates as published
in the FT Guide to World Currencies in the Financial Times on Monday 28th
July 2003 - £1 =
We reserve the right to change prices before you book, in which case you will be told
before your booking is accepted.
After your confirmation invoice has been issued, we will not change the holiday price
except to reflect government action, unfavourable changes in exchange rates, an increase
in transportation costs (including the cost of fuel) taxes or dues
payable for services, such as airport taxes. In the case of a small change, an amount
equivalent to 2%, of the price of your holiday excluding insurance premiums and any amendment
charges will be absorbed or retained. For larger changes this 2% will be
absorbed for increases but not retained from refunds. In either case there
will be an administration charge of £1 per person together with an amount to
cover agent's commission (if applicable). If this
means paying a surcharge which exceeds 10% of the original holiday price, you will be
entitled to cancel your holiday and receive a full refund of all monies paid except for
amendment charges. We will consider a refund of insurance premiums if you
can show that you are unable to transfer or reuse your policy. If you decide to cancel
for this reason,
you must exercise your right to do so within 14 days from the issue date printed on the
surcharge invoice. Whether you cancel or not you will still be entitled, on
the terms set out in paragraph 6, to accept an offer of an alternative
holiday from us if we are able to do so and compensation as set out below.
Please note that travel arrangements are not always purchased in local
currency and some apparent changes have no impact on the price of your
holiday due to contractual and other protection in place.
4. Alterations by You
If you wish to alter your booking we will try to make the alteration requested,
subject to a charge of £30 for each alteration made, plus such additional charges as our
suppliers may levy.
Requests for alterations received less than 56 days before departure will be treated as a
cancellation and re-booking, giving rise to the cancellation charges shown in paragraph 4
If you wish to increase the number of people included in your holiday booking before
departure, you must tell us, and the price of the holiday will be adjusted accordingly. If
there is a decrease in numbers, the remaining party members will remain responsible for
the total holiday price.
If you are prevented from proceeding with your booking by a death, serious illness, jury
service or redundancy, you may transfer your booking to someone else subject to paying our
administrative expenses of £30 per name change, plus such additional charges as our
suppliers may levy (please note, some airlines charge a 100% cancellation fee in such
circumstances). All outstanding sums due for the booking must be received before a name
change can be effected.
5. Cancellation by You
If you wish to cancel your holiday entirely you must do so in writing, signed by the
person who signed the booking form.
The following cancellation charges will be payable, dependent on the date your written
cancellation is received:-
Number of days before
departure written notification received.
Cancellation charge as a
percentage of the holiday price.
|More than 56 days
|56 - 43 days
|42 - 28 days
|27 - 15 days
|14 days or less
6. Alterations and Cancellations by Us
Although changes in the holiday are unlikely, it is possible that we may have to change
your holiday before you depart. If the change is 'major' (i.e. a change of resort, a
change to a lower standard of accommodation), we will do our best to inform you as soon as
practicable and will offer you the choice of a comparable alternative holiday or a full
refund of all monies paid (excluding insurance premiums and amendment fees). In addition,
unless the change is caused by 'force majeure' (defined below), we will pay you
compensation on the following scale:-
Period before departure
within which a major change is notified
Compensation per passenger
|More than 56 days
|56 - 29 days
|28 - 14 days
|13 - 0 days
Any other change will be considered 'minor'.
We are not obliged to inform you of minor changes before you depart (although we will try
to do so), nor are we obliged to offer you an alternative holiday, a refund or
'Force majeure' means war, threat of war, civil strife, strike, industrial dispute,
natural or nuclear disaster, bad weather, fire, level of water, terrorist activity,
technical or maintenance problems with transport, changes of schedule or operational
decisions of transport providers, closure of ports or airports or similar circumstances
beyond our control.
Although it is unlikely we would ever have to do so, we reserve the right in any
circumstances to cancel your holiday, in which case we will offer you an alternative
holiday of comparable standard or a refund of all monies paid plus, unless the
cancellation has been caused by force majeure, compensation on the scale set out above.
We guarantee that we will not cancel your holiday less than eight weeks before departure
except in circumstances of force majeure or because you have failed to pay the final
balance when due.
7. Our Responsibility for your Holiday
We accept responsibility for any loss you may suffer if any part of the holiday you book
with us is not as described and not of a reasonable standard. We also accept
responsibility if you suffer death or personal injury as a direct result of the holiday
failing to be as described and of a reasonable standard. However, these acceptances of
responsibility do not apply if there has been no fault on our part, nor on the part of our
suppliers, and the deficiency, loss, death or personal injury suffered is attributable to
your own acts or omissions, to the acts or omissions of a third party not involved in
providing the services which make up your holiday, or to unusual or unforeseeable
circumstances whose consequences could not have been avoided or anticipated even
exercising all due care. They are also conditional upon you assigning to us any rights you
may have against any other person whose acts or omissions have given rise to our
Our liability to compensate you, and the amount of such compensation, is subject to the
following limitations. First, in the case of damage other than death, illness or personal
injury, compensation is restricted to a reasonable amount having regard to such factors
as, e.g., the price of your holiday and the extent to which your enjoyment of it can be
said to have been affected. Second, in all cases, liability and compensation are limited
in accordance with the provisions of all international conventions which concern
transportation and accommodation, particularly the Warsaw Convention 1929 (as amended),
the Athens Convention 1974 and the Paris Convention 1962. Copies of these conventions are
available on request - please allow 28 days.
8. Personal Injury Unconnected with Us
If any member of your party suffers death, illness or injury whilst overseas arising out
of an activity which does not form part of the holiday booked with us we shall, at our
discretion, offer advice, guidance and assistance to help you in resolving any claim you
may have against a third party, provided such advice and assistance is requested within 90
days of the occurrence.
Where legal action is contemplated, our authority must be obtained prior to issuing
proceedings and will be subject to you undertaking to assign to us any costs you may
recover or any benefits you may receive under an insurance policy. Our costs in respect of
such advice, guidance and assistance will be limited to £5,000 per party.
If you have a complaint, you must inform our agent and/or villa owner immediately so that
we have an opportunity to remedy the problem as soon as reasonably possible. In the
unlikely event that a problem cannot be resolved in resort, you must notify us of full
details in writing within 28 days of the end of your holiday. If you fail to take these
simple steps, our ability to resolve the problem and/or investigate it fully will have
been reduced. As a result, you will lose any entitlement you may have had to claim
compensation or, at the very least, the amount of the compensation to which you may be
entitled will be substantially reduced.
Disputes arising out of, or in connection with, this contract which cannot be amicably
settled may be referred to arbitration under a special scheme which, though devised by
arrangement with ABTA, is administered quite independently by the Chartered Institute of
Arbitrators. The scheme (details on request) provides for a simple and inexpensive method
of arbitration on documents alone with restricted liability on the customer in respect to
Please note that, as between you and any supplier of services (e.g. villa owner) the
standard terms and conditions of that supplier will apply.
Copies of these conditions, some of which exclude or limit liability, are available on
request - please allow 28 days.
11. Web & Printed Descriptions
We take all reasonable steps to ensure that brochure descriptions are accurate. However,
facilities and services can change, and we reserve the right to change any brochure
description or price before you book.
Please note that some services and facilities at the resorts featured in this brochure
only operate in high season. At certain times of year tavernas and shops may be closed and
buses may not be running to a full timetable. Such matters are not within our control and
we can accept no liability in respect of them.
12. Special Requests
Special requests should be made at the time of booking. They will be passed on to our
suppliers, but should never be regarded as guaranteed.
13. Your Responsibility
You must ensure that you comply with all applicable passport (and, if applicable, visa)
requirements and that you take all necessary documents with you on holiday, including your
tickets, driving licence etc. You should also ensure that you do not behave in a way which
may cause loss, distress or offence to any other person or damage to any property. If you
fail to discharge these responsibilities we will not be liable to you in any way and you
will be responsible for any additional costs or expenses whatsoever that you or we may
14. Financial Peace of Mind
We are members of the Association
of British Travel Agents (ABTA), membership number V2429. You can therefore rest assured
that you would be refunded and/or repatriated in the unlikely event of our insolvency.
Travel a la carte Limited's registered number is 1516344 and their registered office is
at: The Accounting Centre, 36 Queen's Rd, Newbury, Berkshire RG14 7NE.